PuArchibus SaaS / Maintenance / Maintenance Console
Corrective Maintenance / Maintenance Console
Preventive Maintenance / Maintenance Console

Maintenance Console: Overview

The Maintenance Console (ab-bldgops-console.axvw) enables you to manage all aspects of your work requests from submitting the request to closing it, all from one location. With its filter, reporting, and export features, it also operates as a basis for your reports. You can set the data you need, export the data, and print the exported files.

The Console shows only work that needs your attention, as the console filters requests by your role. For example, if you sign on as a work team supervisor, you will see only work requests assigned to your work team, while logging on as a business manager, you would see only requests requiring your approval.

When Maintenance mobile app users sync their devices, the changes are uploaded to the Archibus database and reflected in the Maintenance Console. Likewise, updates from OnSite are reflected in the Maintenance Console.

You can use the Console to process both your Corrective Maintenance and Preventive Maintenance work. The Maintenance Console processes work based on SLAs that you define using the SLA Console. See Creating Service Level Agreements Using the SLA Console.

Note: If your site supports self-service users requesting work using Archibus Workplace, the Maintenance Console will include corrective work generated from this tool. See Using Archibus Workplace.

Topics

From one Navigator task, the Maintenance Console enables you to manage all aspects of a work request from submitting the request to closing it.

General

• Explore the Maintenance Console
• Search for Work Requests
• Explore the Work Request Form
• Add Data as your Work
• Maintenance Console Videos
• Working from the Maintenance Console or from the Maintenance Mobile App

Concepts

• Tracking Craftsperson Assignments
• Tracking Craftspersons Hours and Costs
• Part Status for Work Request Estimations

• Benefits of Updating Additional Information for Work Requests
• Tracking Work by Division and Department
• Reviewing Work Logs

• Completing Work Assignments (Craftspersons)
• Updating Work Requests and their Labor Assignments (Supervisors)
• Using the Maintenance Console with BMS Integration

Staff (Requestor) Tasks

• Request Work
• Track request progress using the View Maintenance Service Requests task
• Edit or Cancel a Request after Submitting It
• Update a Rejected Request
• Complete a Satisfaction Survey
• Verify Completed Work

Scheduling and Estimating Tasks

• Estimate Trades and Parts
• Reserve a Part that Was Just Purchased and Add It to Inventory
• Use the Map to Find Parts for Estimating
• Reserve Tools
• Review Tool Type Information
• Schedule Craftspersons
• Reassign Work
• Copy Craftsperson Assignments
• Self Assign Work
• Add Another Craftsperson to the Job (Craftspersons)

Work Management Tasks

• Assign Work Requests to Work Orders and Issue the Work
• Approve or Reject Work Requests
• Forward Work
• Issue Work
• Put Work on Hold

• Dispatch Work
• Cancel or Stop Work

• Redline Drawings and Photos for Work Requests
• Review Reference Documents for a Work Request

• Update Work Requests with Information from the Job
• Review the Maintenance Activity Log
• Add Comments and Documents to the Maintenance Log (tag colleagues)
• Work with Maintenance Checklists (craftsperson)
• Work with Maintenance Checklists (supervisor)
• Complete Work
• Complete Work (Craftspersons)
• Verify Completed Work
• Complete a Satisfaction Survey
• Close Work Requests
• Return Work to a Prior Status
• Return Issued Work Requests (Craftspersons)

Other Tasks

• Edit Request Parameters
• Create a New Work Request by Copying and Linking
• Get Work Request Information to the Person Doing the Work
• Track Work by Division and Department

Advanced

• Add Fields to the Maintenance Console's Search
• Security Groups for the Maintenance Console
• Set Application Parameters for the Maintenance Console -- There are several parameters for controlling Maintenance Console performance. Setting these performance parameters can be important for sites with a large number of work requests.