Archibus SaaS / Foundations / Facility Services / Service Console
Workplace Services / Service Desk / Service Provider / Service Console
Service Console Overview
Once self-service users make requests using Archibus Workplace or using the Create Service Request task, the underlying service level agreement (SLA) determines if the request is auto-approved, or directed to a manager who can further process it. Managers reviewing requests and advancing them through the system use the Service Console to access from one place all types of requests -- auto-approved requests, such as requests for reservations and workspace, as well as requests for maintenance, space, and moves, which may require approval.
Use the Service Console to:
- view all requests assigned to you in one place, no matter the request type and status (requested, approved, closed, cancelled)
- view request details
- advance the status of requests, such as approving, rejecting, or completing a request. You can do this for individual requests, or update requests in bulk.
- edit request details using pop-up forms, such as uploading supporting documents or assigning required labor hours and estimated costs to a maintenance request
For your convenience, the Service Console groups the service requests by status (Requested, Approved, and so on) with a count of each status. Click the triangle-shaped icons to expand and collapse the status groupings.
Navigator Location
The Service Console was originally developed for Archibus Foundations, and appears on the Navigator in the Foundations / Facility Services process.
However, the Service Console is also included in the Workplace Services / Service Desk / Service Provider process because it is useful for processing service requests with a simple workflow, such as those designed to work with Archibus Foundations, or service requests that do not require multiple approvals, such as requests available from the Create Service Request task.
Service providers can manage service requests with the Service Console, or the tasks of the Workplace Services / Service Desk / Service Provider process. See Service Provider Overview
Help Topics
Overview
Video overview: Manage service requests (2:22)
Working with the Service Console
Select Service Requests to View and Process
Control the Service Console's Columns and Sort Order
View Service Request Locations on a Floor Plan or Map
Working with Requests
Reservations (Meeting Space Requests)
Maintenance Requests (Work Requests)
- Manage Moves
- Review and Edit Individual Move Requests
- Review and Edit Group Move Requests (these requests are not made through Workplace)
Reports
In addition to managing requests through the Service Console, you can access request summaries and statistics using these reports: