Archibus SaaS / Foundations / Facility Services / Service Console
Workplace Services / Service Desk / Service Provider / Service Console

Service Console Overview

Once self-service users make requests using Archibus Workplace, the underlying service level agreements (SLA) determines if the request is auto-approved, or directed to a manager who can further process it. Managers reviewing requests and advancing them through the system use the Service Console to access from one place all types of requests -- auto-approved requests, such as requests for reservations and workspace, as well as requests for maintenance, space, and moves, which may require approval.

Use the Service Console to:

view all requests assigned to you in one place, no matter the request type and status (requested, approved, closed, cancelled)
view request details
advance the status of requests, such as approving, rejecting, or completing a request. You can do this for individual requests, or update requests in bulk.
edit request details using pop-up forms, such as uploading supporting documents or assigning required labor hours and estimated costs to a maintenance request

The Service Console was originally developed for Archibus Foundations. However, it is also included in the Workplace Services / Service Desk / Service Provider process because it is useful for processing service requests with a simple workflow, such as those designed to work with Archibus Foundations, or service requests that do not require multiple approvals. Service providers can manage service requests with the Service Console, or the tasks of the Service Provider process. See Service Provider Overview.

For your convenience, the Service Console groups the service requests by status (Requested, Approved, and so on) with a count of each status. Click the triangle-shaped icons to expand and collapse the status groupings.