What's New in Archibus V.2022.03?

Workplace: Maintenance Request Communication Log (UserVoice Idea)

In Archibus V.2022.02, we added the ability for a user who requested work to see in Workplace comments entered by technicians executing the requested work. For example, the technician might tag the requestor of the work to ask a question about the request and the requestor would see this comment in Workplace and could call the technician.

Archibus V.2022.03 improves communication by enabling the Workplace user to enter their own comments, respond to comments in which they have been tagged, and update their comment to add more information or report changed conditions. With this change, the technician and work requestor can have a conversation about the requested task without picking up the phone. ​

In the below image, manager AFM has entered a comment about the status of the request. The Workplace user sees the comment, and can reply to it as needed by entering text in the Add to Comment box.

Comments added by Workplace users will appear in the OnSite mobile app and Maintenance Console.

Details

Help Topics

• Tag Colleagues in Work Request Comments (Maintenance Console)

• Tag Colleagues in a Work Request (OnSite)

Navigator Task

• Workplace Services / Service Desk / Client / Workplace

View File

• ab-products/essential/workplace