What's New in Archibus V.2022.02?
Workplace: Maintenance Communication and Activity Logs (UserVoice Idea)
A requestor of maintenance work may want to know how their request is progressing: is it being addressed? when will it be completed?. Although work request status changes and communication logs are displayed in the Maintenance Console, it is likely that the requestor does not use the Maintenance Console and therefore cannot access these updates.
To address this issue, we have updated Workplace so that a requestor of maintenance work can now see in Workplace a history of status changes as well as work request comments in which they are tagged. You can choose to view just comments, or view comments along with status changes. In the below images, Technician Tony Parkes has tagged the requestor, AFM, in work request comments; user AFM is viewing these comments in Workplace.
