Workplace Services / Service Desk / Service Desk Manager

Create Service Catalog

If you are using Workplace with Service Desk, Reservations, or Hoteling, you will want to use the Workplace Services / Service Desk / Service Desk Manager / Create Service Catalog task to define request types.

Compared to the Workplace Services / Service Desk / Service Desk Manager / Manage Request Types task, the Create Service Catalog task contains additional fields that are used in Workplace, but are not used when working with the Service Desk application without Workplace integration. This includes:

• the hierarchy field
• the ability to create parent and child types
• title, instructions, and keywords that appear in Workplace

Note: Specifying questionnaires is only available in the "Manage Request Types" view. This feature is not yet supported in Workplace, and therefore is not included in the "Create Service Catalog" view.

For details, see:

• Create Service Catalog task
• Manage Request Types (Service Desk)
• Request Types Concept