Maintenance mobile app

Facility Manager Tasks

Enable mobile users

To enable the Maintenance mobile app for users, a facility must do the following for each user:

Prepare data and drawings for download

The Maintenance app requires that background (validating) data from which the craftsperson can choose values be developed and that procedures (SLAs) be established for processing maintenance requests. The facility manager should ensure that the validating data and procedures are established before introducing the mobile component to the workflow.

If you wish your mobile users to locate maintenance issues on floor plan drawings, use the Smart Client for AutoCAD to publish enterprise graphics for the floor plans and store these on the Web Central server.

Setting the Application Parameters

The Mobile Maintenance app uses the below application parameters. The parameters for AbBldgOpsHelpDesk configure the logic applied to the application workflow rule during sync.

To set these parameters:

  1. In Web Central, load System / Archibus Administrator - Application Configuration / Configure Application Parameters.
  2. In the applications pane, choose the application.
  3. In the list of application parameters, find the parameter to edit.
Application Parameter Code Description Default Value
AbBldgOpsHelpDesk MobileWorkRequestsSyncSort

Define the sort order for work requests synced to mobile devices. The format must be [a valid field name in the wr table];[asc|desc].

For example: wr_id;asc

date_requested;asc
AbBldgOpsOnDemandWork MobileWorkRequestsMaxQuantity Maximum Number of Work Requests to Sync for each mobile user 250
  DaysAfterArchiveWRShowInMobile Showing closed and canceled work requests certain days previous to the current date in My request tab 7
AbBldgOpsOnDemandWork WorkRequestsOnly

Limits you to one work request per work order. This is the recommended behavior for working with mobile.

Note that although you cannot assign work requests to work orders in mobile, the mobile app will display and manage multiple work requests assigned to a single work order if the work requests were assigned to the work order in Web Central.  

1

Syncing the mobile device with the Archibus database

Periodically throughout the day, craftspersons and supervisors will want to sync their mobile devices with the database server. Syncing performs the following important actions:

Work requests that are assigned to multiple craftspersons will appear in the queue of each craftsperson after that device is synced.

Note: If your mobile devices have limited memory, a facility manager may wish to control the number of work requests sent to each mobile user at one time by adding a parameter to control this. To do so, facility managers run Wed Central's System / Archibus Administrator - Application Configuration / Configure Application Parameters task, select the AbBldgOpsHelpDesk application, choose Add New, complete Parameter Code with MobileWorkRequestsMaxQuantity and enter their desired value in Parameter Value. If this parameter does not exist, the system sends 250 work orders at one time to a mobile device.

Note: All the dates and times related to stopping and restarting the SLA clock are based the time that the request is synced, including:
o date/time_start_on_hold
o date/time that the on hold request are re-issued/returned/completed; these times are used to calculate time_on_hold.

Note: The following actions require an active network connection:
-- attaching a redlined drawing
-- working with linked work requests
-- working with SLAs that have return steps
-- working with certain checklist actions