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Corrective Maintenance / Maintenance Console
Preventive Maintenance / Maintenance Console

Verifying Completed Work Requests

Certain work requests might be associated with SLAs that require the work to be verified once it is completed. For these requests, the craftsperson's supervisor will see a Verify button in the row for the Completed work request. When the SLA defines a verification step, the work must be verified before it can be closed. Required actions have a star.

Before you have verified the work, the Close button has a stop icon to indicate that you cannot close the work until it has been verified.

Note: You cannot verify work requests when working from the Maintenance mobile app.

To verify or return work as incomplete

To verify or return work as incomplete:

1. From the Maintenance Console, locate the work request. The verify button is available for work requests in the Completed group, but only for work requests that require this step.
2. Click Verify.

   The Verify Work Request form appears.

   

3. Do one of the following:
   • If the work has been completed to your satisfaction, enter Comments in the box, and click Confirm.

     In the Maintenance Console, the Close button is now enabled for the work request.

   • If the work was not completed to your satisfaction, enter Comments that explain what still needs attention, and click Return Incomplete.

     The work request is put back in the Issued and in Progress grouping of work requests in the assigned craftsperson's queue. The craftsperson can see your comments by clicking on the Work Request Code in the console grid, and expanding the History section of the Work Request form.

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Maintenance Console: Overview