Maintenance / Corrective Maintenance / Call Center
Call Center
The Call Center role organizes the complete corrective work process into one role. This is useful for organizations that use the same set of people (such as a call center) to interface with the system and to perform tasks in all parts of the process. The Call Center role allows one person or one group to access tasks for all the different corrective work tasks, without having to navigate through the various roles on the Navigator.
The Call Center tasks are:
- Create Maintenance Service Request
- Approve/Reject Service Request
- Estimate and Schedule Work Requests
- Assign Work Requests to Work Orders
- Update Work Orders and Work Requests
- Close Out (Archive) a Work Order