What's New in Archibus V.2023.02?

Workplace Mobile App: Service Request Documents Supported (UserVoice Idea)

In Archibus V.2023.01, we expanded document support so that Workplace users could upload to service requests any type of document that the site had configured in the Archibus configuration file; Workplace users were no longer limited to uploading photos. However, this feature was not fully tested for the Workplace mobile app.

With Archibus V.2023.02, Workplace mobile app users can upload non-photo documents stored on their device to service requests. In order to upload non-photo documents, the Workplace user must first use their device settings to disable camera permissions for Workplace. If camera permissions are not disabled, the Workplace user is limited to uploading photos. In a future release, we intend to offer the ability to upload both photos and documents regardless of the device camera permissions.

A second document-related change for Workplace mobile app users is that they can now download documents that are attached to service requests. Previously, they could see that documents were attached to service requests, but they could not download these documents.

With these changes, the Workplace mobile app and desktop experience now provide the same functionality.

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