Complete Work Requests

Once the work is done, and you have updated the work request with information, such as the hours worked and parts used, you can mark the work request as completed. Completed work is included in the count of Completed work requests in the Open Work Requests report, and it no longer appears in the craftsperson's queue. You can mark a single work request as completed, or you can bulk complete requests.

Craftspersons can mark their own work as Complete, either from the Maintenance Console, or from the Archibus Maintenance mobile app. Supervisors can also work from either the Maintenance mobile app or from Web Central to mark their own or a craftsperson's work as Complete.

When a craftsperson completes a work request, it no longer appears in their queue. However, completed work appears in the supervisor's queue. If needed , the supervisor can make further updates before closing the work. Once the work request is closed, it is archived, and is no longer available for editing.

Re-issuing Completed Work

A supervisor might determine that a work request that is Completed is actually incomplete or contains inaccurate information. The supervisor can re-issue the work request to a craftsperson. The purpose of re-issuing a work request that is Completed is to make corrections to work that is incomplete or incorrect, while tracking this within the original work request. Re-issuing work preserves all of the information in the original work request so that the history and details are available and can be tracked. This continuity leads to a more efficient workflow and review process. See Returning Work Request (Supervisor).

Part Inventory Adjustments upon Work Request Completion

The application adjusts the part inventory when you complete a work request. That is, when you run the Complete action, the application reconciles the Quantity Available and the Quantity on Reserve based on actual parts used.

Any subsequent changes to part inventory, which can occur between completion and closing, changes the part's quantity available. If, for example, the actual quantity used was ten and you modify this to fifteen, then quantity available is reduced by five. If you modify the number to eight, then quantity available increases by two. This modification occurs immediately.
If you add a new part after completion, then that part's quantity available is adjusted immediately.
If the work request is re-issued after completion, then the system backs out what it did to part inventory during the completion process. That is, parts available and parts on reserve are adjusted if needed, and the part adjustments upon completion remain the same.

Part inventory adjustment occurs at the work order completion stage, rather than the work order close-out stage, because the close process can occur well after work request completion - and sometimes just quarterly. A prolonged period between completion and close-out could result in an inaccurate inventory.