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Resolve Conflicts

When you create recurring meetings, the situation may arise that a room is not free for all available dates. The Calendar informs you that there are conflicts with the selected room, but enables you go ahead and reserve the room. For example, you may be request a recurring meeting for 10 meetings and there is only one conflict. The Console lets you go ahead and set up this meeting but gives the meeting a "Room Conflicts" status. When you confirm the reservation, the Console moves you ot the Resolve Conflicts tab so that you adjust the individual meetings that have conflicts.

If the recurring reservation includes resources, the system does not create resource records for the conflicted dates. You need to add the resource to each conflict when you resolve it.

The below image shows two meetings are scheduled for the same room and that their times overlap. You can use the Resolve Conflict command (available from the Actions menu) and change the time or location for one of these meetings. In this case, the meetings were created by the same user, so the user can choose which meeting to edit. If you have an instance of a recurring meeting that conflicts with a meeting scheduled by another user, you can edit only the meeting that you created.

Procedure

1. After you confirm a reservation with conflicts, the Calendar notifies you of the conflict and presents the Resolve Conflicts screen with the conflicting meetings.
2. Do one of the following:
   • Click Resolve Conflict in the row for the occurrence you want to resolve. You are returned to the calendar, where you can select a different room, or date and time. The application creates a Room Reservation record and updates the status of the Reservations record to remove the "Conflict" status.
     • The new date you select must be between the previous date in the recurrence and the next date in the recurrence.
     • For example, if there is a recurring meeting with dates 4/17/2019, 4/22/2019, 4/24/2019, 4/29/2019, 5/1/2019... and you must resolve a conflict on 4/24/2019, then you can select as dates: 4/23/2019, 4/24/2019, 4/25/2019, 4/26/2019,4/27/2019 or 4/28/2019 because the previous meeting in the recurrence pattern is 4/22/2019 and the next one is 4/29/2019.
   • Cancel one or more dates that have a conflict by clicking Cancel in the row for the occurrence, or by selecting multiple occurrences and clicking the Cancel Selected button (on the left).
3. If necessary, add resources for the adjusted dates.

Note:

• With Exchange integration and the listener enabled, when you edit the occurrence in Outlook Web Access (OWA) or another client, the change is propagated to the reservation in Web Central.
• With Exchange integration, the application removes the location from the occurrences without a reservation. The lack of a location is a flag to let you know that these meetings do not yet have a reserved room.
• Without Exchange integration, the application does not modify the .ics calendar invitations; no additional .ics files without the location are sent when there are conflicts