confirmation step (Corrective Maintenance)

Confirmation steps give the ability to approve some aspect of a work request, but do not include the ability to edit the request when the approval is given. You can add the following types of confirmation steps to an SLA:

• Approval. When a work request has the Requested status, you can set up a Confirmation step that includes the ability to approve (but not edit) the request. Confirmation approvals can be manager approvals, facility approvals, or financial approvals.
• Estimation or Scheduling. When a work request is either Approved or Assigned to a Work Order, you can set up a confirmation step that includes the ability to approve the estimate, or approve the schedule. The SLA would also need to include the estimation or scheduling step that is being confirmed.