Archibus OnSite
Access Reference Documents and Equipment Maintenance History
After creating a work request for the HVAC unit, Will reviews the item's reference documents to determine the possible reasons for the loud noises. With the help of the item's maintenance manual, he concludes the issue is coming from the motor bearing and that the bearning needs to be lubricated again.
Will does not recall recently performing preventive maintenance on this item. To confirm this, he pulls the Maintenance History of the unit and filters on “bearing”. Indeed, this unit has not been lubricated since 2017.
After Will lubricates the motor bearing, the loud noise is better but still present. Such a noise usually indicates that the motor bearing needs to be replaced. He checks the warranty information for this item from the Equipment Info page:
Directly from the OnSite mobile app, he calls Titan Warranty Services to order the motor bearing..
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