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Corrective Maintenance / SLA Console / Service Desk Manager / Manage Service Level Agreements
Preventive Maintenance / SLA Console / Service Desk Manager / Manage Service Level Agreements

Editing Service Level Agreements (SLA Console)

From the Manage Service Level Agreements task, you can edit SLAs.

• To edit individual SLAs that you select, from the Manage Service Level Agreements task, click Edit Details in the row for the SLA.
  • The "1. Request" form appears.
  • Make your changes, and use the Next buttons to make your way through the forms for changing request parameters, workflow, or service levels.
  • To commit your changes, click Save on the "3. Service Level" form.
• If the SLAs are grouped, the edits you make are applied to each of the SLAs in the grouping. See Concept: Creating Multiple SLAs at Once by Grouping.

 

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