What's New in Archibus V.2023.01?

OnSite Offline Support: UX and Refresh Alerts

When technicians are working offline, they will find that OnSite displays the same pages and work request information as they encounter when working online. While offline, technicians can search and sort the offline data, access their work requests, access checklists, and so on. They can update work requests and the data will be stored locally on their devices.

Offline Use Differences

There are a few differences between online and offline use. When offline:

• All checklist questions are loaded at once; the questions are not downloaded sequentially as the technician completes each one.

• If the technician creates a new work request for work that they notice while on the job, the new request will be in read-only mode until the sync. If they assign it to themselves, it will be editable while offline.

• The following work request details do not show when operating offline: 

  • floor plans

  • photos display as thumbnails only, and you cannot zoom them.

  • reference docs

Data Refresh Alerts

To avoid offline OnSite technicians working with out-of-date data, OnSite can alert technicians that they should refresh. If data has not been refreshed within the specified time frame, OnSite displays clear and noticeable messages reminding the technician of the need to refresh. For example, if the manager configures that data must be refreshed every hour, OnSite displays the below alerts as soon as one hour since the last refresh passes. With these reminders, the technician can go to an area where they can access the Internet to refresh the data. The technician can then see data changes that were made by others while the technician was offline.

Details

Navigator

• System / Mobile Apps Manager / Manage Configurations for OnSite

View File

• ab-onsite-mng-params.axvw

Help Topics

• Configure Offline Support

• Offline Support: Overview